Billing & Customer Care (Overview)

With a dedicated Billing & Customer Care service organization and close partnerships with best-of-breed package vendors, Telecom Media Networks builds and supports a full range of BCC solutions for telecom, media, and enterprise organizations.

We provide systems integration services for all leading customer care and billing software. We also have many alliance partners, with whom we work closely on a technical and business development basis.

Today's increasingly cost-conscious and competitive market conditions require an aggressive examination of existing assets and future strategic objectives. Transforming your BCC investment lies at the core of such an evolutionary process. The objective for any transformation is to operate more efficiently and thereby maximize revenue.

Our BCC Transformation offering addresses the replacement/upgrade of a part of or the whole BCC system, and the concurrent redesign of the respective business processes. The offering is based on best practice from our extensive experience in working with key communications and media clients to expand their billing system's capability, flexibility, and scalability. Our approach combines business process redesign and IT system renewal components for integrated program management.

we can help you transform and evolve your existing environment by:

• Designing BCC processes and architectures to serve the latest business models including next generation services, new financial/settlement models, and new customer interaction.
• Integrating your existing billing system with auxiliary applications to support new services and business models.
• Supporting technological advancements in your network with phased migrations and data conversions from legacy to new BCC systems.
• Upgrading BCC systems for our partner products to meet the latest service, customer, and/or regulatory requirements.