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GMG is committed to leveraging our expertise in technical support to help you maximize your support infrastructure investment. We provide dependable and timely resolution to your technical questions and can offer 24x7x365 support. We also offer multilingual support for our international customers.
Support By Product
Customer Support provides robust service choices to keep vital applications and systems performing and improving. Our services bring value to customers by supporting their full life-cycle business needs with a knowledgeable, responsive, personalized, fast and efficient customer services team. Trouble report investigation and correction, upgrade and maintenance handling, designated customer account management, and developer consulting all ensure the best care for our customers.
How to open a support request
To open a support request you must fill out and submit the support request form. Please submit as much information as possible. This will reduce the time it takes for our staff to determine what your problem is, if the problem is produced by an error in our product and if the problem has already a solution that you might need to apply. If you do not supply all the required information, our staff might need to contact you for further details, which will delay solving your concern. Customers that have a support agreement with GMG receive a customer number. Please use the customer number when opening support requests. This will assist us in identifying your software and hardware environment and reduce unnecessary questions that you might have answered on previous issues. It will also help us determine if the reported problem is linked to other support requests you might have already entered into our system.
How to check status on support requests
Once you have opened a support request in our support system and the request has been processed internally, you will receive a case number. The case number will be the key for you to request updates on the status of the pending issue. If you wish to request the status of a pending issue, or would like to update information on the issue, please make sure you send a mail to support@gmg-wireless.com with the case number attached to the mail. This will reduce the time to process the request for update and ensure you get the correct information. For beta customers, we request you send the mail to beta@gmg-wireless.com. If you wish to update the support request before you have received a case number you can send a mail to the appropriate mail address (described above) with your customer ID number, and a reference to the opened support request (such as the summary description).
How can you contact GMG Support?
The customer support staff of GMG Wireless Solutions is very interested in your feedback. Please send us your queries and we will make sure you receive an answer promptly. For general questions on released products, please send a mail to support@gmg-wireless.com. For requests related to products in beta status, please direct your mails to beta@gmg-wireless.com. More general questions can be directed at enquiry@gmg-wireless.com.
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